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HIGHEST: The issue being reported prevents users from successfully using the platform, especially submitting leads. Highest priority tickets generate automated emails via Jira that alert PMO and QA team members. Example: a user suffers a “page cannot be found” error when trying to load an area page, or a user is unable to successfully submit a contact request to an agent.
HIGH: The issue being reported severely affects a user's experience with the platform, OR the issue is actively preventing an employee from performing their assigned tasks. Example: a significant number of listings in a community are missing property images, or a content team member is unable to save their work in the Admin Panel.
MEDIUM (default): The issue being reported could negatively affect a user's experience if noticed, OR the issue is negatively affecting an employee's ability to perform their assigned tasks. Example: a customer or agent reports that a specific listing is missing from the site, or a specific community cannot be edited in Admin Panel while others are still able to be worked with.
LOW: The issue being reported is largely cosmetic or unlikely to occur and does not negatively affect a user's experience. Example: typos, incorrect colors, incorrect font sizes
Missing, Inaccurate, or Stale Listings
Required fields are marked with an asterisk*
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